End user Terms & Conditions

Terms and Conditions


Seller

The provider of products and services sold in this online store is Kivilinna Yhtiöt, (3297799-1), and these terms and conditions apply to the offering of products and services.

Terms of Service

Customer Responsibility

The customer is responsible for damages caused intentionally or negligently by the customer to the seller or third parties.

Cancellation and Modification

Force Majeure

Kivilinna Yhtiöt shall not be liable for the cancellation of an order or reservation or other damage resulting from a force majeure event beyond Kivilinna Yhtiöt's control, which the seller could not reasonably have foreseen at the time of the transaction and the consequences of which Kivilinna Yhtiöt could not reasonably have avoided or overcome.

Notices and Complaints

Applicable Law and Dispute Resolution

The parties shall endeavor to resolve disputes arising from the agreement primarily through negotiations. If no agreement is reached in negotiations, disputes shall be settled in the district court of the seller's domicile. This agreement is governed by Finnish law.

This online store has been implemented on the Joiku Booking online store platform. Joiku Booking (Comgate Oy, 2663001-9) does not provide, own, or control any services or products such as accommodations, activities, or transportation services that you access through this site.

The owner of this online store, Kivilinna Yhtiöt, owns, controls, or offers services or products directly or as an agent. The seller is responsible for the service or product sold. The seller's terms apply to your booking, so you must accept and understand these terms. Joiku Booking is not responsible for any issues related to booking, use, implementation, or delivery of the service or product.

Ordering

Products are primarily ordered through the internet via the online store's shopping cart.

All orders will be confirmed via email, indicating the order price and ordered items. To receive the order confirmation, provide your email address during the order process.

By placing each order, you agree to the current seller's terms of service.

Payment Methods

The following payment methods are available in the online store: Nordea, Osuuspankki, Danske Bank, Alandsbanken, Handelsbanken, S-Pankki, Aktia, Säästöpankki, POP Pankki, Oma Säästöpankki, Visa, MasterCard, American Express. Payment is processed through the Paytrail Oyj website.

Payment Service Provider

Paytrail Oyj (2122839-7) acts as the payment intermediary and provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the payee on your account statement or credit card bill and will transmit the payment to the merchant. Paytrail Oyj holds a payment institution license.

  • Paytrail Oyj, y-tunnus: 2122839-7
  • Innova 2
  • Lutakonaukio 7
  • 40100 Jyväskylä
  • Puhelin: 0207 181830
  • www.paytrail.com

Order and Payment Confirmation

You will receive an order confirmation by email, including:

  • List of ordered products
  • Total invoice amount
  • Tax breakdown
You will receive a payment confirmation from Paytrail Oyj, including the payment amount, payment reference, and date. In case you have any questions regarding the payment transaction, please primarily contact the seller. You can also contact Paytrail (020 718 1830 / asiakaspalvelu@paytrail.com).

Should there be any inconsistency or conflict between the English and Finnish versions of the Terms and Conditions, the Finnish version shall prevail.